Expand training to keep staff longer and incentivize your best employees

Bringing in new staff is one of the most challenging parts of running a small business. On top of getting them up to speed, you must keep daily operations running as smoothly as possible. This consumes valuable time, energy and often money, as you have to allocate funds to properly train them. In addition, training can be made even more difficult without the proper tools to do so; new hires may have only an abstract understanding of how things work until they are put in front of customers.

Training comes with it a wide array of questions, such as:

Is the new hire trained on equipment?
Do they know how to seek help?
How do I know if they need further training?
How do I best handle ongoing training for all my employees, new and old?

Answering these questions becomes remarkably difficult without the proper evaluation tools to monitor and gauge staff performance. For that reason, modern point of sale (POS) solutions are offering a variety of integrated tools that simplify the training process.

Here’s a brief summary of how the best technology offers features, communication solutions and data analytics to streamline your restaurant training program.

Technology features simplify onboarding

One of the challenges of bringing in new staff is introducing the daily tools they will use on the job. Indeed, this flood of information can be overwhelming for people stepping into their uniform for the first time. In the worst-case scenarios, this slows down daily operations and can potentially ruin customer experiences.

It’s exactly this reason why it is important to take advantage of the POS features provided by modern systems. Since your employees use the register regardless, using that software as a training tool can help streamline the process. They can use that tool as the blueprint for the rest of your store.

Modern POS solutions offer a number of features geared towards training new employees, including:

In modern business, technology is either your biggest obstacle or your biggest asset. Chances are good that, if it’s the former, it’s time for a change. Turning it into an asset streamlines restaurant training programs, providing helpful information to make their transition even easier.

Communication solutions keep you in touch

You’ve gone through the arduous process of vetting employees, so they are likely ready for the job. That being said, every new hire will inevitably have questions or concerns about proper procedure or etiquette. For example, maybe they are worried about the price point on the new shipment that just arrived. Even with a friendly user interface, they are unlikely to have this information available.

When these situations arise, they too can cause disruptions in your daily operations. Work is slowed down as they find help, and customers are left unattended while they figure out the discrepancy. You need to make sure that help is only a step away.

Modern POS solutions offer a variety of features designed to keep your staff in touch with each other, including: