Improving the customer experience with mobile technology

We have become a society that always seems as if it is on the go. As a result, today’s customers actively seek to engage with businesses that do not hamper or slow down their schedules. This places additional pressure on your business to provide its services quickly and without sacrificing quality.

It is this hastening of society’s pace that adds importance to knowing how mobile point of sale (POS) technology works. Gaining this understanding must proceed by learning about the intricacies of mobile POS in three pieces. Doing so presents you with a clear understanding of how mobile POS technology could impact your business. It will also improve your ability to deliver top-notch services to the customer.

Why go with a mobile technology solution?

Using mobile POS introduces different elements into a business operation that requires an initial understanding. For starters, mobile POS removes the limitations of fixed POS terminals. This allows staff to provide elevated levels of customer service without having to leave the customer. Mobile POS also offers the following attributes which can be leveraged as an attraction to your business:

The ability to deploy mobile devices for instant access to inventory or payment options.
Cloud-based features, such as online ordering, that instantly broaden your audience.
Take payments to the next level by using virtual terminals.
Instant access to reporting so emerging problems can be addressed immediately.

The freedom offered through using mobile POS technology to power your business functions cannot be over-emphasized. Customers will be able to take advantage of these mobile options to customize their experience when interacting with your brand. Meanwhile, you and your staff are better able to maintain high levels of service while running the business.

Where do mobile POS functions make the largest impact?

Although the reasons to go with a mobile POS solution sound great, these features must work well within your business. This applies to customer-facing portions of technology just as much as it applies to how you manage business tasks. Here are some examples of how certain mobile POS solution features have impacted other small businesses.

Advanced data management yields stronger inventory strategies

Looking at a mobile device, whether it be an app or a web browser, does not invoke visions of data analytics. Yet mobile POS features will give you highly accurate data analytics that is accessible through a few simple taps. This is thanks to how mobile POS systems use and store information in the cloud.

Mobile POS tills equate to improved sales conversion rates

How many times have you witnessed this scenario? A staff member leaves to check on an item, and the customer they were helping departs shortly afterward. This is all too common in many businesses (especially restaurants) and is one that mobile POS systems can help combat.

Communication improvements were seen across the board

The accessibility provided by mobile POS tools will also be seen in how communications take place. Order statuses become transparent to all parties, especially when invoicing is involved. Payment communications and digital receipts yield immediate access to the results of a transaction. And, the ability to easily support multiple channels ensures the answering of all queries.

What will my customers experience?

Adding any type of new business tool will be the cause of some initial anxiety. Common issues, (such as staff training) are usually addressed at the time of installation. But determining how the new mobile POS technology will directly impact the customer is a little more difficult to assess. It is important to look at any mobile POS system through the eyes of a customer before its implementation.

Here are some examples of customer-facing items that should be carefully examined:

Mobile payment process.
The intuitiveness of your online ordering options.
How would a customer react if presented with a QR code?
Will digital receipts be well received?

By considering these aspects, you ensure that the mobile POS functions you add serve more than your business. This keeps your customers enticed and gives them the confidence that you can execute on their need to save time.

A strong POS partner will show you how mobile POS works

The excitement around affordable mobile POS technology is continuing its upward climb. But before you commit to mobile POS, you must know with certainty if it is the right fit for you. This is where the consultants at talech can lend a helping hand.

Gaining knowledge of mobile POS technology is only a part of the decision-making process. You must also know how these innovative tools can integrate into your business. Let the experienced consultants of talech help guide you towards the optional mobile POS solution for your business. Contact us to learn more about our mobile POS solutions or to take part in a free demo.