Mobile and contactless transactions are the key to success for quick-serve restaurants

Quick service restaurants (QSR) face unique challenges. With customers coming in the door for a fast meal, the margin for error is remarkably small. Not only must these restaurants provide quality products, but they must do so quickly and in high volumes.

Above all, accuracy matters — modern QSRs need the best quick service point of sale (POS) system available to meet customer demands. These systems utilize several features to streamline the delivery process and maximize convenience for customers. These include:

Mobile services
Contactless payment options
Delivery Management strategies

Mobile interaction options are the key to success

Traditional QSR ordering formats had customers making ordering decisions when they got to the front of the line. Today’s customers, however, are glued to their smartphones, and savvy QSRs capitalize on this trend by bringing their business online. This puts you in front of customers before they get to the register, ensuring that they keep the line moving.

To accomplish this goal, consider two mobile POS tools that connect you with your customers.

The benefits of these features cannot be understated. By placing your menu online, customers can know what they want before they get to the front of the line. This will prevent delays caused by standing and surveying the menu. Additionally, virtual terminals allow customers to pay ahead of time, sending their orders directly to the kitchen. Using these features means that by the time they arrive at the counter, they are already picking up their food.

Contactless options become possible

But what about the people who don’t want to pay online? Maybe they have doubts about the security of the online terminal or maybe they would rather conduct the transaction with the person behind the counter. Whatever the reason, the best quick service POS system needs to cater to these customers as well.

A contactless experience can work in a couple different ways, depending on what your customers want. Here are a few examples.

The customer orders online using your online menu and virtual terminal.
The customer uses a near-field communication (NFC) chip or tap function on their card, eliminating the back and forth transfer.
The customer orders using their digital wallet, such as PayPal, Venmo or Apple Pay.

However they order, the best quick service POS system offers a variety of delivery methods, detailed further below. These options maximize the convenience for your customer base. Whether it’s making customers feel safer or saving them time, they are more likely to leave happy and to return.

Delivery strategies can be expanded

Once the payment has been coordinated, QSRs still face the challenge of actually getting the food to the customer. In just the same way that customers expect a variety of payment options, delivery options are equally important. In fact, the difference between the good, better and best quick service POS system is coordinating deliveries with precision. Implementing a QSR-optimized POS solution will give you the ability to easily:

Pickup in-store via a special area for online orders.
Use a scanned QR code on a parking space marker for curbside pickup.

In addition, you also have the ability to work with third-party delivery partners. This garners additional platforms to host your menu, improving your online visibility through apps, websites and social media. Whether building your own model or working with third parties, the best quick service POS system coordinates your delivery strategies.

The best quick service POS system needs the best POS provider

Mobile services, contactless payment options and delivery management strategies put your QSR at the forefront of the industry. They secure a strong line of communication between your customers and kitchen, reducing the human error inherent in traditional ordering. Similarly, more reliable delivery methods get them out the door faster, guaranteeing a good impression of your restaurant.

The engineers at talech have crafted the best quick service POS system to keep you ahead of the curve. Our POS solutions are customized to give only the features you need, but are scalable to grow with you. Contact us to learn more about our foodservice POS solutions or to take part in a free demo.