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Worst of all, companies have few reliable methods to track the expenses and profits involved in these expenses. This means going back and forth between multiple homemade spreadsheets prone to human error. Another option might be 3rd party apps, but these may not offer the features restaurants need to manage delivery services. Either de-centralizes your daily operations, forcing managers to go back and forth between various resources.
POS systems have stepped up to fill this gap by offering features designed to make delivery easier in recent years. This page details how restaurants can use robust POS delivery options for their customers, including:
Online ordering
Contactless pickup
Data and analytics
Online ordering
Delivery doesn’t start on your front porch. It starts when a customer places an order. Online ordering has become a mainstay of the current restaurant market, especially over the last two years. As picking up food and take-out and delivery have become more appealing (or sometimes the only) options, restaurants need to focus on offering these services.
The problem with this model used to be the implementation; online ordering requires building a website with integrated payment features that allow customers to make payments from remote devices. Furthermore, they need to do so seamlessly – customers won’t use these features if they are bulky or unwieldy. In other words, setting up online ordering means hiring a savvy website designer and integrating the new site with your credit card processor.
This model costs time and energy, placing a strain on an industry where profit margins are already very thin. Luckily, POS technology offers some streamlined solutions to this problem, including:
These tools are vital for restaurants wishing to implement a restaurant delivery system due to their effect on cost reduction. POS features for delivery reduce a significant cost to building an asset that will generate a large profit. In this context, it contributes to your ROI while smoothing out daily operations.
Contactless delivery, contactless pickup
After the order has been placed, the restaurant now has to take over the actual work of the delivery. This means:
Preparing food in a timely manner.
Packaging it so that it’s ready for transportation
Sending it out with a driver.
The actual pickup process on the front porch can be complicated as well, however. This is especially true if your website has the option for customers to pay upon delivery; in these cases, your driver will need to take payments at the doorstep. This was difficult enough before the pandemic; however, the fear of transmission adds another layer of concern to this transaction.
Contactless features provide POS systems with a perhaps unexpected area to shine. Modern POS systems include contactless features such as:
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